Pre-order Policy

A Pre-order is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Pre-orders are paid upfront 100% and are then shipped out to your local store ready for collection.

The payment secures your particular piece i.e. reserves it. If you change your mind or wish to cancel, you will be refunded your complete pre-order purchase price via the same means of payment minus a $5 administration fee.

Cash refunds will not be given.

Pre-orders are particularly important for limited release items, as sometimes we may sell out of an item, so pre-ordering will be the only way to ensure you can buy that piece.

You can tell if an item is a pre-order item by looking on the product page. We have implemented what we like to call the traffic light system. If the blue “Add to Cart” button is showing, then the item is in stock. If the orange “Pre Order” button is showing, then you know this is a pre-order item with an ETA (Estimated Time of Arrival) also shown.

May 2019